Please check the sound button in the top left corner of the model's cam. 


Windows devices

You can adjust your system volume using the sound icon placed bottom right in the system tray. 

 

Mac devices:

You can adjust your sound settings by following these steps:

  1. Open "System Preferences" 
  2. Select "Sound"
  3. Adjust your "Output Volume" 

 

Android devices: https://www.dummies.com/consumer-electronics/smartphones/droid/how-to-adjust-your-android-phones-volume-and-display-settings/

  1. Open the Settings app

  2. Choose Sound (on certain Samsung phones, the Sound option is found on the Settings app’s Device tab)

  3. Set the phone’s ringer volume by touching Volumes or Volume

  4. Drag the Ringtone slider left or right to specify how loud the phone should ring for an incoming call.

    After releasing the slider, you will hear the exact volume (loudness) of your phone sound output.

  5. Touch OK to set the ringer volume.

    If you’d rather mute the phone, touch the Silent Mode option on the main Sound settings screen.


    iOS devices: http://www.spalding.org/faq/apple-ios-app-no-sound/586

  6. Double tap the home button
  7. Swipe from left to right
  8. Tap the speaker icon, placed far left
  9. It should show “Mute Off” below the Play button
  10. Listen to app sound once again

Turning off the soft mute feature on the iPhone/iPad should fix the absence of sound.

If you have difficulties getting the speaker icon to show while swiping from left to right, you can also turn off the soft mute by following these steps: Go to Settings / General / "Use Side Switch to:"
Select "Mute", then use the rocker switch on the side to turn on the sound.

Plus make sure that your mute button on the upper left side of your phone is set to muted (in other words, it's set to red).


Please note that sometimes the model may be experiencing technical problems on her side. If that is not the issue, please send us a report detailing your sound problem here.